The subscription
The app needs an active monthly subscription to run: $9.99 a month in the US. Every template, translation and readback are included. Each month comes with 2,000 AI credits.
Credits meter the audio and text that a cloud session processes. They are an app balance, not a promise of a fixed number of minutes or a currency balance you can withdraw.
When credits run low
Credit packs add more without changing the subscription:
- A pack of 1,000 credits adds that amount to the app balance. Review the local App Store price before purchase.
- A pack of 5,000 credits provides a larger top-up. Compare the displayed price per credit only if you expect to use the larger balance.
- Review the balance, purchase history and current terms in the app if you need to understand how a particular credit grant is handled. An active subscription is required to use the service.
What a session spends
Credits follow what the model does. Audio in and out costs more than text. Context the model has already seen, and can reuse, costs less. A session reserves a small amount when it starts and refunds what it did not use when it ends.
Making credits last
Because audio costs more than text, the biggest levers are the ones that change how much audio the model handles:
- Use brief answers during live conversations. Shorter answers are less output.
- End the session when the conversation ends, rather than leaving it listening to an empty room.
- On iPhone and iPad, transcription can come from Apple's on-device speech recognition instead of the model.
Managing and cancelling
Purchases go through Apple. Manage or cancel the subscription in Settings, under your name, then Subscriptions. Restore purchases works on any of your devices. Refunds are handled by Apple, at reportaproblem.apple.com.
Asked often enough to write down.
How many credits come with the subscription?
2,000 each month. Usage depends on what a cloud session processes, rather than a fixed per-minute allowance.
Where can I check a credit grant?
Compare the balance and purchase history in the app, and contact support with the purchase date if a grant looks wrong. Do not treat an old website estimate as the terms of a particular grant.
What costs the most credits?
Audio, in and out. Text costs less, and reused context costs less still.
Read next
Setting up a session that helps: templates, instructions and answer length
The seventeen session templates, how to edit their instructions for a session, and the one setting — answer length — that decides whether live help helps.
Read session guide →
Private transcription on a Mac: local models for audio that should not leave the room
Transcription and answers on an Apple silicon Mac with Whisper and Qwen run locally — what stays on the machine, what does not, and the trade-offs.
Read session guide →